FAQs

FREQUENTLY ASKED QUESTIONS

Find the answers to commonly asked questions regarding Arzel products, technology and more!

Panels

Which panel should I use?
  • Arzel Zoning recommends the HeatPumPro® panel for any application with 4  zones or less. In light commercial applications up to 8 zones, the AirBoss® panel is a perfect solution. Contact tech support with any additional questions. 

 

 


Can I add a zone to an existing panel?
  • Yes, you are able to add additional zones to an existing Arzel Zoning System with the use of an Arzel Slave Board. However, a slave zone cannot turn the equipment on or off by itself. To satisfy a call from the panel a “Slave Zone” piggybacks off of another zone and relies on it to communicate with the system. Contact tech support with any additional questions. 

 

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DAMPERS

How many dampers can I install with a panel?
  • All Arzel Zoning panels can easily handle up to 35 dampers. If you are considering more than that for an application, Arzel® recommends you contact the technical support department at techsupport@arzelzoning.com.
 If I do not have access to all the runs can I still install a branch damper?
  • Yes, Arzel offers a wide assortment of specialty dampers that can be used for situations in which you do not have access to the duct work. Visit the Arzel PRODUCT tab for more information.

To place an order or for additional assistance, call (216) 831-6068 or email an expert at sales@arzelzoning.com.

Can Arzel make custom damper shapes and sizes?
  • Yes, Arzel Zoning offers over 75 stock sizes and can make almost any size or shape needed for an application.
How long do I have to wait to receive a custom damper?
  • Typically, custom dampers can be built and shipped within 24 hours. 
How far can I run tubing for dampers?
  • Tubing can run up to 200 feet from the panel. If  an application requires you to go further, contact an Arzel technical support specialist at techsupport@arzelzoning.com for additional solutions.
How quite are Arzel dampers compared to competitor dampers?
  • Arzel’s air driven zoning systems are uniquely designed to achieve maximum efficiency through the use of a medical grade pump. Unlike other brands that run on loud Electro-Mechanical motors, Arzel’s silent operating systems are guarantied to fulfill your customers comfort expectations without detection. 
How well do Arzel dampers seal the duct and stop air flow?
  • Arzel dampers are among the few in the industry that offer a gasket around the perimeter of the blade which ensures a nearly airtight seal on every Arzel’s branch or trunk dampers.
Will my existing Arzel dampers work with the new panel I am installing?
  • If you’re upgrading your Arzel zoning panel, the dampers you have now at your home or business will function the same.
How can I tell if my Arzel damper is open or closed?
  • Simple! A yellow indicator tab is locate on the actuator and will be pointing to either open or close. If the actuator is mounted inside the ductwork, the damper blade must be in sight to determine whether it is open or closed.

THERMOSTAT

What type of thermostat can I purchase that will work with an Arzel Zoning System?
  • Arzel system’s universal capability allow for an easy set up with a Wireless or Wi-Fi thermostat. Arzel now provides both types of thermostats making it easy for you to get what you need to get the job done quick.  FIND A LOCAL DISTRIBUTOR TODAY!
What are the benefits of using Arzel’s Wireless Thermostat?
  • Arzel’s Wireless thermostat is not only quick and easy to install, but it’s user friendly design makes it easy for a homeowner to operate. Easily adjusting the temperature to maximize comfort, your customers are guaranteed to achieve 100% satisfaction with their new Arzel Zoning System. 

To learn more more about our Wireless and Wi-Fi Thermostat, check out our  PRODUCTS tab or contact techsupport@arzelzoning.com today!

TRAINING & EDUCATION

How can I learn more about zoning and Arzel products?

WARRANTY

What is the warranty for Arzel products, and what if for some reason my customer is not pleased with the system after it is installed?
  • All Arzel products are backed by our Lifetime Parts Warranty and also our 100% Comfort Guarantee. If your customer is not happy with the system within the first year for any reason, we will gladly purchase the product back from you!

 

TECHNICAL SUPPORT

Who do I contact for help with technical questions or any other assistance with an Arzel product?
  • Arzel Zoning offers the best technical support in the business. It is offered not only during regular business hours but also after hours when you need it most. Call direct on Monday through Friday from 8am-5pm or text “ArzelSupport” to 69302 before 9pm and a tech specialist will be available to assist you.

General

How do I purchase Arzel Zoning products?
  • Arzel Zoning products may be purchased through a local HVAC Distributor and installed only through licensed zoning experts. Regain control of your comfort and find a local zoning expert today!
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What parts are used to make an Arzel Zoning System operate? 
  • Arzel’s zoning panels consist of an enclosure that contains a pump, control board, control solenoids and temperature/humidity sensors. Communicating with the thermostats, the control board is able to communicate with your HVAC equipment and open or close the appropriate dampers. The dampers are air-driven and change position by applying pressure or vacuum from the pump.

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