FAQs

FREQUENTLY ASKED QUESTIONS

Find the answers to commonly asked questions regarding Arzel Zoning products, technology and more!

Panels

Which panel should I use?
  • Arzel® Zoning recommends the HeatPumPro® panel for most applications four zones or less. In light commercial applications up to eight zones, the AirBoss® panel is recommended.
Can I add a zone to an existing panel?
  • With the Arzel® Zoning System, you are able to add one or more of the Arzel® Slave Boards to any panel, however a slave zone cannot bring on the equipment. Slave zones rely on one of the other zones to be running in order for the call to be satisfied.

 

DAMPERS

How many dampers can I install on a panel?
  • All Arzel® Zoning panels can easily handle up to 35 dampers. If you are considering more than that for an application, Arzel® recommends you contact the technical support department at techsupport@arzelzoning.com.
Can I still branch damper if I can’t access all the runs?
  • Arzel® Zoning offers a wide assortment of specialty dampers that can be used for situations in which you do not have access to the duct work. Visit the Arzel® product tab for more information or contact the Arzel® Zoning customer service department at customerservice@arzelzoning.com.
Can Arzel® make custom damper shapes and sizes?
  • Arzel® Zoning offers over 75 stock sizes and can make almost any size or shape needed for an application.
How long do custom size or shape damper take?
  • Typically, custom dampers can be built and shipped within 24 hours. If you are ordering an opposed blade damper, fabrication can take 2-3 weeks.
How far can I run tubing for dampers?
  • Anything within 200 feet of the panel is acceptable. If you have a need to go further please contact Arzel® Zoning’s technical support department at techsupport@arzelzoning.com.
Should my customer be concerned on how noisy the Arzel dampers may be?
  • Arzel dampers are unique as they are operated by air by use of a medical grade pump versus other brands that are Electro-Mechanical motor driven styles.  So what that means is that Arzel dampers are virtually silent during operation.
How well do Arzel dampers seal the duct and stop air flow?
  • Arzel dampers are among the few in the industry that offer a gasket around the perimeter of the blade which ensures a nearly airtight seal on every Arzel’s branch or trunk dampers.
Will my existing Arzel dampers work with the new panel I am installing?
  • If you’re upgrading your Arzel zoning panel, the dampers you have now at your home or business will function the same.
How can I tell if my Arzel damper is open or closed?
  • For dampers with an actuator mounted outside of the ductwork (i.e. Ezyslide), a yellow tab can be found that points to open or close. If the actuator is mounted inside the ductwork, the damper blade must be in sight to determine whether it is open or closed.

THERMOSTAT

What type of thermostat do I need to use?
Can I use wireless thermostats with your products?
  • Any conventional 24 vac thermostat will work with the Arzel® Zoning system however, Arzel’s Wireless thermostat is recommended. Wireless thermostats will help the homeowner achieve more control as they can be moved to the occupied room within a zone, ensuring their comfort needs are met. Find out more about our wireless thermostat at www.arzelzoning.com/thermostat

TRAINING & EDUCATION

How can I learn more about zoning and Arzel® products?

WARRANTY

What is the warranty for Arzel products, and what if for some reason my customer is not pleased with the system after it is installed?
  • All Arzel products are backed by our Lifetime Parts Warranty and also our 100% Comfort Guarantee. If your customer is not happy with the system within the first year for any reason, we will gladly purchase the product back from them.

 

TECHNICAL SUPPORT

What if I need Technical Support or assistance with an Arzel product?
  • Arzel Technical Support is available from 8am to 5pm Monday through Friday as well as after hours until 9:00 p.m. EST. and weekends via our Text-a-Tech service.  Just text “ArzelSupport” as one word to the number 69302, and an Arzel Tech will call to assist you!

General

Where can I purchase Arzel Zoning products?
  • Arzel Zoning products may be purchased and installed only through licensed zoning contractors. Check out the contractor locator on our website to find one near you.
How does an Arzel control panel operate?
  • Arzel’s zoning panels consist of an enclosure that contains a pump, control board, control solenoids and temperature/humidity sensors. Communicating with the thermostats, the control board is able to determine control your HVAC equipment and open or close the appropriate dampers. The dampers are air-driven and change position by applying pressure or vacuum from the pump.

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