- Any diagnosis of failed part(s) MUST BE PRE-APPROVED by the Arzel Technical Support Department in order to receive an RMA.
- CLAIMS MUST BE SUBMITTED WITHIN 30 DAYS FROM DATE OF SERVICE OR YOUR CLAIM MAY BE DENIED
Contractors email firstname.lastname@example.org to diagnose failed parts and continue the warranty claim process.
All warranty claims must include the serial number located on the lower left-hand side inside the panel. (e.g.: PAAK-1234567)
Please remit RMA claims to:
4801 Commerce PkwyCleveland, OH 44128
Attn: Claims Dept.