Warranty and Product Information

Our goal at Arzel® Zoning is to ensure all of our customers receive the very best customer care, from the distributors who sell our products, to the contractors who install our products, and the home or business owners who use our products. We strive to provide the support necessary to make it easy to install and use our systems. We believe that continuous training is vital to the success of the contractors who install our systems so we provide various types of training for their convenience. At Arzel®, support doesn’t end with the sale. We offer outstanding technical support and the only limited lifetime warranty on parts in the zoning industry.

Limited Lifetime Product Registration

Limited Lifetime Warranty Product Registration

The Panel Serial number is located inside the panel on the bottom left side and starts with four letters followed by seven or eight numbers.p

Register »

Limited Lifetime Parts Warranty

Please contact Tech Support at

800-611-8312

for preauthorization and confirmation of panel registration for limited lifetime parts warranty.

Where is the panel serial number?

The Panel serial number starts with the letter “P”, followed by four letters, a dash, followed by 7-8 digits. It is located above the board number on the left inside, bottom corner of the panel.

Terms and Conditions

LIMITED LIFETIME WARRANTY

  1. General. Subject to the terms, conditions, and limitations hereinafter set forth, including without limitation in Sections 2, 3, 4, and 5 of this warranty, Arzel Technology, Inc. d/b/a Arzel Zoning Technology, 4801 Commerce Parkway, Cleveland, Ohio 44128 (“Seller”) warrants to the end-user (“Buyer”) only, that each new stock damper or stock panel component manufactured exclusively by Seller is free from defects in material and workmanship for the life of the product. Seller’s entire and exclusive obligation and liability, and Buyer’s sole and exclusive remedy under Seller’s warranty, is limited to repair or replacement of any particular part proven to be defective at Seller’s option, free of charge. Seller reserves the right, in its sole discretion, to provide Buyer with new or refurbished parts pursuant to this warranty.
  2. Exclusions/Limitations. This warranty shall not include any transportation costs, labor costs, installation costs, or other costs or charges incurred by anyone other than Seller, including the costs charged by any contractor or distributor. Buyer will be responsible for paying any such costs. This warranty shall not be enforceable if Buyer is in default in making any contract payment. This warranty does not cover failures caused in whole or in part by: (1) fire, flood, abuse, or acts of God; (2) improper installation; (3) faulty maintenance or lack of maintenance; (4) improper use or application; (5) the use of replacement parts which do not meet or exceed Seller’s specifications; or (6) improper repairs or modification. PRODUCTS FURNISHED, BUT NOT MANUFACTURED, BY SELLER ARE NOT COVERED BY THIS WARRANTY. Products furnished but not manufactured by Seller may be covered by the manufacturer of such products and Buyer’s sole and exclusive remedy for such products is limited to any warranty given by said manufacturer.
  3. Need to Register Product. To qualify for warranty consideration under this Seller’s warranty, Buyer first must register its Arzel Zoning System online within 90 days of installation at http://www.arzelzoning.com/support/product-registration/. Buyer’s failure to register its Arzel Zoning System as provided above will result in an automatic reduction in the lifetime warranty to a one-year warranty for defective parts only. Upon discovery of a defect, Buyer or its agent or contractor must contact Seller at 216-831-6068 to determine Buyer’s eligibility for this warranty, following which Seller will fulfill its obligations to Buyer under this warranty within the later of (a) (30) business days and (b) the timeframe otherwise agreed upon by Buyer and Seller. To receive the benefits of this warranty, Buyer may be required to return any stock damper or stock panel component deemed defective to Seller.
  4. Expiration/Limitation of Warranty Upon Transfer. If Buyer sells, transfers, or conveys, in whole or in part, title to, or ownership of, the product, or the real property on which the product was originally installed (such sale or transfer the “Transfer,” and the party receiving the Transfer, the “Transferee”), then this warranty and all coverage hereunder shall be deemed expired, voided, and terminated immediately and automatically upon the Transfer unless the Transfer is a Qualified Transfer (as defined below). If the Transfer is a Qualified Transfer, then this warranty shall transfer to Transferee and Transferee shall be deemed to be the Buyer hereunder through, but not including, the fifth (5th) anniversary of the day on which the Qualified Transfer occurred (the “Qualified Transfer Warranty Expiration Date”), as of which Qualified Transfer Warranty Expiration Date this warranty and all coverage hereunder shall immediately and automatically expire and terminate. The Transfer is a “Qualified Transfer” if all of the following are satisfied: (a) the Transfer is the first (1st) and only Transfer to occur since the day on which the product was originally installed; (b) pursuant to the Transfer, Transferee acquires sole and full ownership of both the product and the real property on which the product was originally installed; (c) following the Transfer, the product remains in the same location on or within the real property where it was originally installed; (d) the Transfer occurs within seven (7) years after the day on which the product was originally installed; and (e) on or before the 30th calendar day after the Transfer occurs, Transferee (1) registers at the Registration Website; and (2) pays in full any corresponding processing fees charged by Seller. Payment of any corresponding processing fees charged by Seller does not modify or expand in any way, and shall not be construed as modifying or expanding in any way, the warranty or duration of the warranty provided hereunder. For purposes of further clarity, there may be only one (1) Qualified Transfer.
  5. Further Disclaimer. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXPRESSLY DISCLAIMED. THE OBLIGATION AND LIABILITY OF SELLER UNDER THIS EXPRESS WARRANTY SHALL NOT INCLUDE LIABILITY FOR LOSS OR INJURY OF ANY NATURE, LOSS OF USE, LOSS OF PROFITS OR ANY OTHER DIRECT OR INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE FAILURE OF THE PRODUCT OR ANY DEFECT IN THAT PRODUCT OR ANY DELAY IN REMEDYING THE SAME. Nothing herein is intended to provide warranty coverage to lessees or anyone other than Buyer and no third-parties are intended to be beneficiaries of this warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How To File A Claim

  • Call 800-611-8312 for verify diagnosis with Arzel Support while on the jobsite
  • RMA’s will be issued while on the call during office hours
  • Warranty parts shipped directly to contractors
  • To receive an RMA technicians must call while on site (no call no warranty)
  • Warranties returned to distributors without prior authorization may be denied or subject to 20% processing fee
  • All warranty claims must include the Panel serial number

*Panels, Control Boards, Motors, and Thermostats must be returned to Arzel Zoning